The situation
Four years of work I can't show you.
Most of my recent career has been spent here — designing complex internal tools for frontline bankers and customers at scale, across some of banking's most sensitive workflows.
I'm not sharing any of it publicly. The work sits at the intersection of internal systems, customer data, and live operational processes. It stays private, and I think that's the right call.
What I can do is give you a honest picture of the kind of work I've been doing, why it matters, and how to get more detail if you need it.
Scale & context
The kind of design problems that don't compress into a portfolio page.
This isn't consumer product design. The users are professionals under real pressure — handling legally sensitive customer workflows, often while someone is on the line. Confusion isn't friction. It's risk. That shapes every design decision.
"The hardest problems I've worked on aren't the ones where you don't know what to build. They're the ones where you understand exactly what's needed, and the challenge is making it genuinely simple out of something that fundamentally is not."
Areas of work
What I've been building — in broad strokes.
Without naming specific projects or exposing internal systems, here's the shape of the work over the last four years:
Banker servicing experiences
End-to-end design of internal tools bankers use to service complex customer requests — workflows involving legal authority, account management, and high-stakes decisions with real downstream consequences.
AI-assisted design tooling
Internal tooling that helps design teams work faster and more consistently — pattern discovery, design system navigation, and AI-augmented workflow support built for the way designers actually work.
Design systems & patterns
Contributions to an internal design system at scale — component patterns, documentation, and the infrastructure that lets teams ship consistently without diverging from established standards.
Research & measurement frameworks
Building the measurement tools that make design decisions defensible — friction benchmarking, structured usability testing, and quantitative ways to track complexity reduction across iterations.
Let's talk
A conversation does this work more justice than a portfolio page ever could.
If you're a recruiter, hiring manager, design leader, or potential collaborator — I'm genuinely happy to walk through the work in a conversation. The context, the problem framing, the decisions, the outcomes, and what I'd do differently.
Reach out and we can find a time.
Start a conversation