Product Designer · Melbourne
Embedding in complex enterprise problems by day. Consulting, building, and mentoring on the side.
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About
I'm Mo — a senior product designer with 8+ years specialising in complex digital products across banking, fintech, and nonprofit. I work best when the problem space is genuinely hard and the people using it can't afford for it to be confusing.
Outside of the day job, I take on the occasional consulting engagement, mentor early-career designers, and build side projects when something doesn't exist yet and probably should.
Get in touchSelected Work
Enterprise Banking · 4+ Years · NDA Protected
The majority of my recent work — complex internal tools for frontline bankers at scale. I can't share it publicly, but this page explains what I've been building and why.
User Research · ANZ
Embedded research mapping the end-to-end marketing leads journey across ANZ's frontline banker channels.
Redesign · Nonprofit
Mobile-optimised redesign of the child sponsorship widget — A/B tested to a 72% conversion uplift.
Mobile Banking · Fintech
End-to-end bilingual mobile banking experience for Chinese-speaking customers in Australia.
Mobile App · Payroll · MYOB
Employee self-service app for timesheets, leave, expenses and payslips — validated through 12 in-person research sessions with 8.3/10 overall usability.
Enterprise · Crown Resorts
Redesigned a 45-minute paper signup into a 6-minute digital onboarding flow — across a 12-step compliance-aware process.
Additional Work
Capabilities
01
Enterprise UX, information architecture, interaction design, and internal tooling — for products where the problem space is genuinely hard.
02
Journey mapping, usability testing, service design, and opportunity framing — turning ambiguity into decisions teams can act on.
03
Design systems, pattern libraries, design-to-dev handoff, and accessibility — building the foundations that let teams move faster without breaking things.
04
Research synthesis, concept generation, prototyping, and workflow acceleration — using AI as a collaborator, not a shortcut.
Outside the day job
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Available for select design engagements. I work best on complex products where the problem space is genuinely hard and the team wants a thoughtful collaborator, not just extra hands.
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Working with early-career designers on portfolio, process, and the parts of the job nobody teaches you. Happy to have an informal conversation if you're trying to level up.
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Building things that interest me, or that I think should exist. Sometimes they're useful. Sometimes they're just satisfying to make. Either way, there's usually something in progress.
Get in touch
Available for consulting, mentoring, and side projects worth building. Not looking for a full-time role — but always up for an interesting conversation. Based in Melbourne.